At galaxybet, your privacy is not an afterthought — it's a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under the Data Privacy Act of 2012.
Our Privacy Commitments
galaxybet fully complies with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations. Your personal data is processed lawfully, fairly, and transparently at all times.
galaxybet does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, and improve your gaming experience on the platform.
All data transmitted between your device and galaxybet is protected using industry-standard TLS encryption. Sensitive data such as payment information and identity documents are stored using AES-256 encryption at rest.
Under the Data Privacy Act, you have the right to access, correct, and erase your personal data. galaxybet provides straightforward mechanisms to exercise these rights — no bureaucratic runaround, no unnecessary delays.
galaxybet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. Data no longer needed is securely deleted or anonymized.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, galaxybet will notify the National Privacy Commission (NPC) and affected players within 72 hours of becoming aware of the breach, as required by law.
galaxybet is the data controller responsible for your personal information collected through the galaxybet platform. As data controller, galaxybet determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable Philippine privacy regulations.
galaxybet has designated a Data Protection Officer (DPO) who oversees compliance with this Policy and applicable data privacy laws. You may contact the DPO directly for any privacy-related concerns using the contact details provided in Section 14 of this Policy.
Registered with the NPC: galaxybet's data processing systems are registered with the National Privacy Commission (NPC) of the Philippines as required under the Data Privacy Act of 2012.
When you create a galaxybet account, we collect: your full legal name; date of birth; residential address in the Philippines; email address; mobile number; and username. This information is required to create and maintain your account and to verify your identity as required by PAGCOR and AMLA regulations.
To comply with Know Your Customer (KYC) requirements, galaxybet may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, PhilHealth ID, UMID, or driver's license), proof of address documents, and selfie photographs for facial verification purposes.
galaxybet collects information necessary to process deposits and withdrawals, including your GCash number, Maya account details, or Philippine bank account information (account name, account number, bank name). We do not store full payment card numbers on our servers.
We collect records of your gaming activity on galaxybet, including game history, bet amounts, win/loss records, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.
When you access galaxybet, we automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimization.
If you contact galaxybet support, we retain records of your communications, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.
galaxybet collects personal data through the following means:
galaxybet processes your personal data on the following legal bases under the Data Privacy Act of 2012:
galaxybet uses your personal data for the following purposes:
Marketing Opt-Out: You may unsubscribe from galaxybet marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
galaxybet does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
galaxybet is required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies as required by law or regulatory directive. We have no discretion to refuse such disclosures when legally mandated.
We share data with carefully selected third-party service providers who assist in operating the galaxybet platform, including: KYC and identity verification providers; payment processors (GCash, Maya, Philippine banks); cloud hosting and infrastructure providers; fraud detection and cybersecurity partners; and customer support platform providers. All service providers are contractually bound to process your data only on galaxybet's instructions and in compliance with the Data Privacy Act.
Certain game titles on galaxybet are provided by third-party game studios. These providers may receive limited technical data (such as session tokens and bet amounts) necessary to deliver their games. They do not receive your full personal profile.
galaxybet may disclose your personal data if required to do so by a valid court order, subpoena, or other legal process, or where disclosure is necessary to protect the rights, property, or safety of galaxybet, its players, or the public.
Cookies are small text files placed on your device when you visit galaxybet. They help us recognize your browser, remember your preferences, keep you logged in securely, and understand how you use the platform.
You can manage non-essential cookies through the cookie preference center accessible on the galaxybet platform. You may also configure your browser to block or delete cookies, though this may affect the functionality of certain platform features.
galaxybet retains your personal data for the following periods:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Data subject to an ongoing legal dispute or regulatory investigation will be retained until the matter is fully resolved.
galaxybet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
Your Responsibility: While galaxybet takes extensive measures to protect your data, you are also responsible for keeping your account credentials secure. Never share your galaxybet password with anyone, and contact support immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by galaxybet:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. galaxybet will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified of the extension.
If you are not satisfied with galaxybet's response to a privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
galaxybet is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. galaxybet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, void any balances, and delete the data.
If you are a parent or guardian and believe that a minor has registered on galaxybet, please contact our support team immediately so we can take appropriate action.
🔞 Age Restriction: galaxybet is for players aged 21 and above only. Gambling is addictive. Know when to stop.
galaxybet's primary data processing infrastructure is located within the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content studios operating internationally.
Where such transfers occur, galaxybet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards include contractual data processing agreements incorporating standard data protection clauses, and assessments of the recipient country's data protection framework.
galaxybet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the galaxybet platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how galaxybet protects your personal data. Your continued use of the platform after the effective date of any update constitutes your acknowledgment of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by galaxybet, please contact our Data Protection Officer:
If you are not satisfied with our response, you may file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.
NPC Complaint Process: Complaints to the National Privacy Commission may be filed through the NPC's official channels. galaxybet cooperates fully with all NPC investigations and inquiries.
Your Data Is Safe With Us
Now that you know how galaxybet protects your privacy, join thousands of Filipino players who trust us for a secure, fair, and exciting online gaming experience.
21+ only · Play responsibly · Gambling is addictive. Know when to stop.